An identity-and-compliance ISV serving regulated-industry customers had a long-tail support problem: a small population of premium-tier customers were filing deep, multi-day tickets on advanced cryptography and encryption workloads. The questions were always answerable from the product documentation; the documentation was just too dense and too scattered across PDFs, chapters, and code samples for a human triage agent to pattern-match quickly.

Result Adopted into production by the ISV's customer support organization; serving the premium-tier customer base for deep-cryptography questions

• Azure AI Foundry
• Azure AI Search
• Hybrid search
• Microsoft Agent Framework
• .NET

A strategic ISV partner needed a credible joint go-to-market story for the Microsoft + ISV motion in APAC and EMEA. The narrative existed in slideware but had never been demonstrated live at scale.

Result 800+ customers reached via mainstage; meaningful partner pipeline; multi-region adoption

• Azure OpenAI
• Vector search
• Azure AI Search
• Microsoft Entra ID